4 stars

Gaia Hotel

We felt welcome the minute we walked in the dorr. Patrick provides excellent customer service. We departed our river cruise at 9:30AM and arrived by cab. Our intentions were to leave our luggage and come back at check in time. Patrick asked us to wait a few minutes while he checked on room availability. He was able to provide an early check in. <br /><br />All the staff and pleasant and friendly. Sherilyn also worked as a front desk clerk. She provided assistance with competence and a smile.<br /><br />The breakfast was plentiful and delicious. <br /><br />We stayed in the smart room and had plenty of room. The smart rooms have all the amenities of the regular room except it is smaller and provides a kettle instead of a coffeemaker.<br /><br />The localtion ws perfect, very close to Central Station. You step out the door, walk a few feet, and city tramsportation is right there.<br /><br />We used the direct bus to travel to the airport. The bus is clearly marked, makes frequent runs and is only takes about 20 minutes <br /><br />I would not hesitate to recommend this hotel.

This Hotel is AWESOME! I absolutely loved it. The location is really good as it is only walking distance from the train station. Besides, you can catch a train in the city for free as when you register they give you a pass. The train is free! The Hotel’s employees are really friendly, they exceeded my expectations in different ways. The employees in the cafeteria prepares the best coffee ever and all is clean and neat. My room was always clean and they changed my pillow without a problem. They made my stay never better!

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great location

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Bed in a loft with lots of steep stairs, loft not air conditioned , got a fan from desk still too hot, room down stairs was cold in order to try and cool upstairs, wife slept downstairs on couch, I slept upstairs on top of bed with fan blowing

We had an apartment room upstairs and it was warm with the only air conditioner downstairs. We spoke with Front desk and they gave us 2 fans which made it very comfortable and we had a good night’s sleep.

Breakfast; location

It was our first time in Basel and, fortunately, we picked GAIA Hotel. Patrick, the Front Desk Manager, not only registered us, but anticipated all the questions we might have about our visit, getting a Covid test to re-enter the USA, getting to the airport, etc . It relieved me of so much stress and anxiety so I could thoroughly enjoy my time. I greatly appreciated Patrick's knowledge, professionalism and friendliness. Everyone at the front desk was helpful.<br /><br />We received a "This is Basel" card that enabled us to ride the public transportation for free, discount admission at the local museums, and free city WiFi. We used them all.<br />Our room was lovely and well-furnished. The bathroom and shower were very nice although I could have used more places to hang wet towels.<br />The included breakfast was excellent with something for everyone. <br />The GAIA Hotel location is perfect (although if you are a light sleeper, ask for a room off the street), near the train and bus station, restaurants, a grocery store, a lovely park, easy walking distance to Marktplatz, etc.<br />btw: Basel has many free and inexpensive things to do: There are free downloadable historic walking tours on the This is Basel site, the University of Basel Botanical Gardens are free and we spent three hours in the fascinating Paper Mill Museum.<br />If we ever have the good fortune to return to Basel, we will definitely stay at the GAIA hotel.

Wonderful breakfast

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Breakfast and reception staff. Coffee and cleanliness

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Had one small pillow first night got bigger pillow for second night

We arrived in Basel after and river cruise and extended our time planning ourselves. This is the absolute perfect place. Hotel, amenities and staff are excellent and it is located directly across from the train station and the tram is conveniently located a few steps aware. The sauna and spa were the perfect surprise as well. Highly recommend this hotel if you will be in Basel.<br /><br />Debbie Thompson<br />Texas, USA

Excellent breakfast in this wonderful classic room !

Staff