5 stelle

Hotel Raphaël

Hôtel très beau et chaleureux le personnel est dévoué aux clients. Les chambres sont spacieuses et agréables. Grand confort. A recommander

Great location. Beautiful hotel with a lot of confort for the client

Très Bon en situe , très confortable. Magnifique restaurant délicieux aussi , en terrasse , ou déjeuner en profitant d’une vue magnifique !

positivo

Breakfast wasn’t included in my rate, but once I wanted a coffee and I went to the restaurant, since I walked in, the staff member instead of being nice and friendly, in a rude and unprofessional way told me that my room hadn’t included the breakfast so I didn’t like her attitude.

negativo

Room temperature, size, brightness, pillows no coffee in the bedroom, just tea ( and they didn’t refill it)

I was really excited about this hotel and the location is perfect. Overall though, we were disappointed with this hotel compared to other hotels in Italy especially with the cost (the most expensive). Our room card didn’t work so we had to ask the front desk for a physical key that we had to return to the front desk every time we left and had to ask for it when we returned. This made our stay feel less private and it seemed like it was possibly a permanent issue with that room and others. We stayed in one of the Meyer renovated suites, but the room still felt dated. Everything electronic in the room was very complicated because it’s an old building and we weren’t given instructions on how to use everything. There were no outlets/ usb by the bed for charging. The room and bed itself were not comfortable and we did not sleep well there. There was no coffee maker in the room (not unexpected for Europe) but there was an espresso pod machine in the lobby which was nice. However, they removed that in the AM hours! They wanted you to pay $32 per person for a Vegetarian breakfast and if you’ve been in Rome you know that is extremely overpriced for even a multi-course dinner with drinks! The staff were however very nice, we were welcomed with a half bottle of wine and the room was clean.

positivo

La ubicacion

negativo

Mi tv no funcionaba y ña heladera tampoco.

The location is perfect. The breakfast is very good and the service in the restaurant is very good as well.the reception staff is perfect. Very helpful

positivo

The reception staff was fabulous. Asia and Karima were friendly, helpful and professional. Spectacular location a stone's throw from the amazing Piazza Navona, and the room had views on the Chiostro del Bramante. The views from the rooftop restaurant are to die for.

negativo

Room was not very big. Soap and shampoo in cheap wall mounted dispensers.

This is a great place and centrally located. Very close to Pantheon and Trevor fountain. Walk to the Vatican or Colosseum is about 20 minutes. Very lively and fun area!

Good service but the hotel needs an update to retain its five star rating.<br /><br />(Übersetzt von Google)<br />Guter Service, aber das Hotel braucht ein Update, um seine 5-Sterne-Bewertung zu behalten.

locatie